Who is EUDELAY?

EUDELAY is a limited company registered in England. We have a team of legal professionals, IT and aviation specialists that build watertight cases against airlines that fail their customers.

Air carriers are required to explain reasons for flight disruptions e.g. flight delays and cancelations. However, they only rarely comply with this requirement. Our team is here to help you to get compensated for any trouble you have had with your flight. This could be long delay, cancellation, re-routing or being denied boarding.

Why EUDELAY?

We have the expertise and experience to know what method to use in bringing your air carrier to justice. We operate across the entire European Union and unlike others, we will only charge a fee once your compensation is successfully recovered.

Plus, we take airlines to court and win.

Why make a claim?

Because under the European law air carriers are responsible to deliver the quality of service you pay them for.

How does it work?

When you flight was delayed by more than 3 hours, cancelled, re-routed or you were denied boarding, the EC law protects your rights as a passenger and imposes obligation on the air carrier to pay out compensation for your trouble.

If you arrive to your final destination with a delay of three hours or more, you may be entitled to identical compensation to that offered when your flight gets cancelled:

  • €250 for all flights of 1 500 kilometres or less;
  • €400 for all flights within the European Union of more than 1 500 kilometres, and for all other flights between 1 500 and 3 500 kilometres;
  • €600 for all flights over 3 500 kilometres.
  • Similar compensation may be available if you were denied boarding or your flight was re-routed.

Who can claim?

Anybody who has arrived to or departed from the EU in the past six years can claim compensation under the EU Regulation.

How do I claim?

  1. You check the flight eligibility on our website by filling in the flight number and date;
  2. You answer a few simple questions regarding the circumstances of your flight;
  3. Let us deal with the rest;
  4. Wait for your money to come.

How much does it cost?

Nothing, just 2 minutes of your time. EUDELAY works on ‘No win No fee’ basis. When we have recovered the compensation for you we charge 25% commission plus VAT. The rest is yours.

How long will I have to wait for the money?

  1. We give maximum 30 days deadline to any airline to pay compensation;
  2. If the airline refuses to accept your right to compensation we escalate the matter to the relevant civil aviation authority. They may take up to two months to settle the matter with the airline.
  3. If we need to take the airline to court, we will do so but this can extend the claim process by a number of months.

Do charter flights qualify for compensation?

Yes, as any other flights that depart or arrive to an EU member state.

What is the EC Regulation No 261/2004?

The European Commission and Parliament introduced this law for air companies to fulfil their contractual obligations. This Regulation gives passengers rights to claim compensations when airlines break their promises and passengers suffer as a result.

Airlines must pay compensations to passengers on disrupted flights unless extraordinary circumstances affecting the flights apply. These are only circumstances beyond the airlines’ control. In any other situation passengers can successfully claim compensations.

View full regulation

What is the EU complaint form?

It is an official complaint form created by the European Commission in conjunction with IATA (International Air Transport Association) and European member states, that shall be accepted by every airline and civil aviation authority. We prepare this form for you to sign, if so required.

What is the civil aviation authority?

Every EC member state has its own civil aviation authority or so called "National Enforcement Body" monitoring and governing its airspace and airlines operating within it. It is here to ensure air carriers comply with all relevant laws and imposes fines should they fail to do so.

What are exceptional circumstances?

These are situations that are completely outside airlines' control – e.g. bad weather, industrial strike, air traffic restrictions and so on. When these apply, air carriers are not obliged to pay compensations.

Are mechanical faults classified as exceptional circumstances?

In Huzar v Jet2 in July 2014, the Court of Appeal ruled against all of Jet2's points of defence. It legally established that mechanical faults are the responsibility of the airline unless they can prove otherwise e.g. bird strike, bad weather, tampering by a 3rd party or manufacturing defects.

How long back can I claim?

Some airlines have been arguing that the Montreal Convention 1999 gives passengers only 2 years to bring their claims against airlines. However, courts across the EU have confirmed that it is not the Montreal Convention that governs the limitation periods, but the local laws in each member state. So, passengers have 6 years to bring claims against UK based airlines.